Frequently Asked Questions
Frequently Asked Questions
Do you ship internationally?
Yes. Shipping is available worldwide. However, shipping rates have become expensive and difficult to predict changes to costs. So, I have created specific shipping profiles for different countries, which might seem expensive, but once shipping labels are purchased I reimburse any over-charge to your credit card used. If the cost of shipping is more than I have charged, I will contact the buyer directly and we will discuss options.
If you have any further questions regarding shipping, please use the “Contact Me” tab to reach out.
How can I get one of your mugs?
My ceramic mushroom mugs each take anywhere from 4-15 hours each to make. Due to the slow process of ceramics, that’s 4+ hours spread over days, week and months. This means that there are only so many that I can make per month and that become available to sell. They range in price, are 100% uniquely hand sculpted to be fine works of art. This makes the price point higher than any mug you will find at a mass supply chain. No, I do not offer discounts on mugs.
My advice for getting a mug is to join my Patreon page, and become a member to get “first dibs” on pottery drops, Click Here to go to my Patreon page. You can also sign up for emails and follow me on Instagram where I update my followers concerning shop updates and new arrivals. Mugs tend to sell quite fast, so I recommend setting an alarm and getting the website loaded ahead of time to be prepared for a speedy checkout.
Return Policy
Returns are not accepted, meaning all sales are final, with one exception. Clothing. Clothing returns are accepted on a case by case basis. The customer must contact me within 7 days of receiving their shipment with a clear explanation of the reason for return. Shipping costs are NOT refundable. The cost of shipping & insurance for the returned items back to the seller is the responsibility of the customer to pay. All tags must still be attached with no evidence the item has been worn. Once the item has been accepted and returned back to the seller, the refunded amount of the item purchased will be refunded within 72 hours to the customer. Any further questions, please reach out using the contact form on the “Contact” tab at the top left part of the screen.
My item arrived broken. What next?
Sadly, this is not an uncommon problem with shipping pottery and other delicate goods. Please reach out to me using the Contact Form in the ‘Contact’ tab in the top left area of the website. Clear pictures and a detailed description of what is broken and where MUST be provided in order to apply for a refund. Once all the information has been received by the seller, customers can expect a refund within 72 hours from the sellers email of refund approval. Any futher questions, please contact me using the ‘Contact’ form.
My item never arrived. What next?
All shipped items are insured through the shipping service used. It is the responsibility of the customer to file a claim with USPS. The process for insurance claims is simple and fast. Here are some links to help you if you have further insurance claim questions:
https://www.usps.com/help/claims.htm
Do you sell wholesale?
Please contact me directly for all wholesale inquiries at:
Themushroomwoman@gmail.com